Contact information

Contact Information

For questions about products, orders, delivery, returns, or privacy, please contact us at support@rarelyplain.com or use the contact form on our online store. Include your order number when contacting us about an existing purchase.

Customer support is provided online. We aim to respond within two business days, although response times may be longer during holidays or peak periods.

Do not send returns to a dispatch address shown on a parcel. Because orders may be fulfilled by different production partners, you must contact us first and receive return instructions before sending an item.