Shipping policy

Shipping Policy

Production times
Most products are made to order. Production usually begins after payment is confirmed. Estimated production and delivery information will be shown on each product page or during checkout when available. Peak seasons, customization reviews, and supply conditions may add time.

Shipping destinations and rates
Available destinations, shipping methods, and charges are calculated at checkout. Some products may ship separately because they are produced by different partners. Separate parcels do not create duplicate product charges, but tracking details may arrive at different times.

Tracking
When tracking is available, it will be sent after the order ships. Tracking may take several business days to update after a label is created.

Address accuracy
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if you notice an error. Changes are not guaranteed after production or fulfillment begins. Additional charges caused by an incorrect or undeliverable address may be the customer’s responsibility where permitted by law.

Delays, customs, and duties
Delivery dates are estimates and are not guaranteed. International orders may be subject to customs processing, import taxes, or duties imposed by the destination country. Unless checkout states otherwise, these charges are the customer’s responsibility.

Lost, damaged, or incorrect deliveries
If a parcel appears lost, arrives damaged, or contains the wrong item, contact us through the store contact page with your order number and supporting photos where applicable. We will review the issue with the carrier or production partner and offer an appropriate resolution.

Please review the product page and checkout estimate for the most current information before placing an order.