Refund policy

Refund and Return Policy

Because many of our products are made to order or personalized, we generally cannot accept returns or exchanges for change of mind, incorrect size selection, or customer-provided personalization errors. Please review product details, size guides, spelling, and delivery information before ordering.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or materially different from what you ordered, contact us within 14 days of delivery. Include your order number and clear photos of the item, packaging, and shipping label. After review, we may offer a replacement or refund as appropriate. Do not return an item before receiving return instructions.

Cancellations and changes
Orders enter production quickly. Requests to cancel or change an order are not guaranteed. Contact us as soon as possible; if production has not started, we will try to help.

Non-returnable items
Personalized or custom-made products, gift cards, and items marked final sale cannot be returned unless they arrive damaged, defective, or incorrect.

Refunds
Approved refunds are issued to the original payment method. Bank or card processing times vary. Original shipping charges are not refundable unless the item was damaged, defective, or incorrect.

Consumer rights
Nothing in this policy limits rights that cannot legally be excluded under applicable consumer law.

Contact us through the store contact page before sending any return. The return address may differ from the dispatch address because orders may be fulfilled by different production partners.